Help center
How Piganwa works, step by step, for bidders and procuring entities.
Getting started
- What Piganwa isPiganwa is Rwanda's online procurement platform where organisations publish tenders and companies bid on them.
- Find open tendersSearch and filter open tenders on the website or in the app, without an account.
- Create an account for your companyRegister your company with its 9-digit TIN as a bidder or a procuring entity, then confirm your phone and email.
- Get your company approvedConfirm you speak for your company with a code sent to the company email, or wait for an administrator's review.
- Sign in and keep your account safeSigning in with a password or Google, resetting a forgotten password, and the extra checks on unusual sign-ins.
- Add colleagues and set their rolesCompany admins add people to the team and choose what each can do.
- Notifications and emailsWhat Piganwa notifies you about, and how to turn off non-essential emails.
- Get help from the Piganwa teamSearch the help center, or open a support ticket from your account.
- Delete your accountDelete your account yourself, confirmed with an emailed code, and what is erased or kept.
- Privacy and your dataWho is responsible for your data, what is shared, and your rights.
For bidders
- Prepare and submit a bidThe four steps of a bid (Eligibility, Pricing and documents, Payment, Review and submit) and the SMS code that confirms it.
- Pay tender and bid feesPaying by MTN Mobile Money, Airtel Money or card through ITEC Pay, or paying the tender fee by bank and uploading the receipt.
- Sealed bids and the openingWhy nobody can see your bid before the opening, how to check your seal, and what happens on the opening date.
- Track your bidsFollow each bid from draft to sealed, opened, shortlisted and awarded, and get notified at each step.
For procuring entities
- Publish a tenderWrite a tender, have a second person approve it, then publish it now or at a set time, confirmed with an SMS code.
- Evaluate bids and award a tenderAfter the opening, declare conflicts of interest, score bids, get the evaluation signed off, shortlist and award with a second person's confirmation.