Terms of use

Piganwa, on the website piganwa.rw and in the Piganwa app, is run by Polyserve Ltd, a company registered in Rwanda. By creating an account or using Piganwa you agree to these terms. Contact us at [email protected].

Piganwa is a place where procuring entities publish tenders and bidders submit sealed bids for them. Anyone can read open tenders without an account.

Piganwa provides the tools. It is not a party to any tender or contract: the procuring entity sets each tender's requirements, evaluates the bids and decides the award, and the contract that follows is between the procuring entity and the winning bidder.

• An account belongs to a company. You must be allowed to act for the company you register, and its details (TIN, name, address) must be true. We check them against the tax and business registries, and may ask you to prove you control the company.
• Keep your password and sign-in codes to yourself. You are responsible for what is done from your account; tell us at once if you think someone else has used it.
• Your company's admins decide who joins its team and what each person may do. Actions taken by your team members count as your company's actions.

• A tender must describe a real need, be accurate, and follow the procurement rules that apply to your organisation. You are responsible for its content and documents.
• Once a tender is live, its dates and terms change only by a published amendment, which every bidder is told about.
• Evaluate bids fairly against the criteria the tender published. Publishing, signing off an evaluation and confirming an award each need a second person in your organisation.

• Submit only bids you are able and willing to honour, with true documents and declarations.
• A bid is sealed when it is submitted and stays sealed until the opening. Nobody, including the procuring entity and Piganwa staff, can read its price or documents before then.
• Bids received after the deadline are not accepted, whatever the reason.

• A tender may have a fee to take part. The amount is shown on the tender before you pay. It is paid once per tender, per company, before the bid is submitted.
• Online payments are handled by ITEC Pay (MTN Mobile Money, Airtel Money or card). Some tenders ask for a bank payment instead, confirmed from the receipt you upload.
• A failed payment takes no money. If you are charged twice for the same fee, tell us and the extra payment is returned. Whether a fee is returned in any other case, for example if a tender is cancelled, follows the tender's own conditions and the law.

• Agreeing prices or sharing bid information with other bidders, or any other fraud.
• Offering or asking for bribes or favours connected to a tender.
• Using someone else's account or company, or false documents.
• Trying to read sealed bids, get around security checks, or overload or disrupt the platform.
• Copying tenders or other content from Piganwa in bulk by automated means.

If an account breaks these terms or the law, or puts other users at risk, we may suspend it or cancel a tender, and we may report it to the authorities. Where we can, we tell you why and give you a chance to respond. Records of procurements already made are kept as the law requires.

We work to keep Piganwa available and correct, and every important action is recorded so it can be checked. But the service can be interrupted, for example for maintenance or by a network or provider failure. Don't leave a bid to the last minutes before the deadline.

As far as the law allows, Polyserve Ltd is not responsible for the decisions procuring entities make, for the content of tenders and bids, or for indirect losses such as lost profit or a lost contract. Nothing in these terms limits a responsibility the law says cannot be limited.

How we use personal data is explained in our privacy policy. You can delete your account at any time; see how to delete your account.

When we change these terms we update the date below, and tell you in the app or by email if the change matters to how you use Piganwa. These terms are governed by the laws of Rwanda, and disputes about them go to the courts of Rwanda.