Get help from the Piganwa team

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The help center at piganwa.rw/help answers most questions, in English and Kinyarwanda.

Open a support ticket

Support tickets are linked to your company, so you need to be signed in.

1. Open Support.
2. Describe the problem: what you were doing, what you expected, and any message shown.
3. Follow the replies on the ticket; you're notified when the team answers.

For payments, include the time you paid and the amount. Never send your password, sign-in codes or SMS codes: the Piganwa team will never ask for them.

You can also email [email protected].